Important Information Last Updated May 22nd 2020Follow
Upcoming Webinar "How To Create Payment Options For Your Homeowners To Avoid Costly Collections"
When: May 27th. 2020 3-4PM EST
Without question, COVID-19 has influenced every aspect of HOA's day-to-day operations. Although it is important to continue to collect assessments, HOAs should still take the situation of residents into account. There are several options an HOA can consider to avoid costly collections and reduce the long-term impacts of delinquent and unpaid assessments.
Join TOPS Director of Customer Success, Andrea Meyer-Hardy, for our upcoming webinar to learn more about:
• Setting up a payment plan for HOA community residents
• Reassessing late fees and interest
• And more
Upcoming Webinar " Preparing a Pro/iQ Community for Conversion to TOPS [ONE]"
When: May 19th. 2020 1PM-1:30PM
Getting ready to move over to TOPS [ONE] from TOPS Professional or iQ? Join Alec as he goes over what needs to be done and the essential items to review for a successful conversion to TOPS [ONE].
Upcoming Webinar " How To Mitigate Risk And Make Sure You Have A Long-Term Plan For Collections"
When: May 13th. 2020 3-4PM EST
Join TOPS Director of Customer Success, Andrea Meyer-Hardy, for our upcoming webinar where she will discuss managing your HOA finances in a manner that mitigates risk. Also, learn best practices for a long-term plan for collections.
We look forward to you joining us
Upcoming Webinar with our Customer Success Manager, Andrea Hardy
How To Prepare Your HOA For The Financial Impact of Delinquent Assessments
When: April 29th, 2020 @3-4PM EST
In this webinar, we will discuss strategies for preparing for the impact of past due assessments and how your collection strategy may need to change. Enroll today
A Message From Your TOPS Family
We hope that you and your family are safe and taking the necessary steps to protect your family from the COVID-19 virus that is quickly moving across the United States.
We here at TOPS are taking appropriate precautions to address the outbreak by following guidelines from the Centers of Disease Control and Prevention (CDC). To ensure we do our part to keep the virus from potentially spreading, we have:
- Requested our employees to work from home
- Suspended all work-related travel for the next 30 days
Due to our Hurricane season here in Florida, our employees are equipped to work from home and can continue assisting clients during this time. We will work to answer all calls and emails in a timely manner and appreciate your patience in advance.
We will continue to monitor developments and update our course of action as new information becomes available through the CDC.
Thank you very much and stay safe!
Scheduled Outage - February 16th, 2020
Please be aware that we will be conducting a scheduled maintenance this Sunday, February 16th, from 7AM-9AM EST.
During this time, TOPS Professional & iQ cloud services may be unavailable, and we apologize in advance for the inconvenience this may cause.
What: Scheduled Maintenance
When: Sunday, February 16th @ 7AM- 9AM EST
Once the maintenance has concluded, users will be able to log back in to their account.
Thank you in advance for your patience and understanding!
The TOPS Team
Important Information Re: [ONE] on [ONE] with Mike Hardy - A Big Announcement Is Coming!
We hope you can join us on Wednesday, February 5th at 3PM EST for our quarterly webinar series [ONE] on [ONE] with Mike Hardy for a big announcement! You don't want to miss this!
At the end, Mike will host a Q&A to give YOU a chance to ask questions, make suggestions, or just give a little support.
Important Information Re: Calling Into Support!
TOPS has recently migrated our phone systems to a new service in order to better serve our customers.
When calls are made to Support and our agents are assisting other customers, the line will continue to ring while the call is in queue to be answered.
Please continue to hold during this ringing, and your call WILL be answered in the order it was received by the first available support agent.
We apologize for any confusion this transition may have caused and thank you for your patience and understanding!