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Important Information Last Updated June 8th, 2020

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Upcoming Webinars:

"New Case Study Reveals Keys to Management Company Growth" 

 When: June 10th, 2020 3PM-4PM EST

Join us for a free webinar on Wednesday, June 10th at 3PM EST, where we will explore how Community Management, LLC leveraged technology to automate their property management processes, resulting in growth from 20 to 200 communities.

To do it, they implemented the TOPS [ONE] solution. During this webinar, you'll:

• Discover how TOPS [ONE]’s cloud-based solution resulted in 250+ hours saved a month for Community Management, LLC

• Learn how integrations with best-in-breed solutions allows for large-scale growth

 

Register Today and Be Entered in Our iPad Raffle!

This free webinar is co-hosted by Jeff Harman, CEO/Managing Partner of Community Management and Mike Hardy, CEO & President of TOPS Software.

About The Hosts:

TOPS Software provides the most comprehensive all-in-one solution for property management companies and community associations. Community Management offers property management services to communities that save time and provides continuity.

 Enroll Here

 

Preparing a Pro/iQ community for conversion to TOPS [ONE] PT 2 

When: June 11th, 2020 1PM-1:30PM

Join Deb as she goes over how to create and set custom views for your index pages. Most index pages offer the option to set filters and search for specific items on your list. These filters can be saved as a view and shared across all users in your portfolio, or just for yourself. Save your seat and enroll.

Enroll Here

 

 

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Past Webinar "How To Create Payment Options For Your Homeowners To Avoid Costly Collections" 

When: May 27th. 2020 3-4PM EST

Without question, COVID-19 has influenced every aspect of HOA's day-to-day operations. Although it is important to continue to collect assessments, HOAs should still take the situation of residents into account. There are several options an HOA can consider to avoid costly collections and reduce the long-term impacts of delinquent and unpaid assessments.

Join TOPS Director of Customer Success, Andrea Meyer-Hardy, for our upcoming webinar to learn more about:

• Setting up a payment plan for HOA community residents
• Reassessing late fees and interest
• And more

 Enroll Here

 

Past Webinar " Preparing a Pro/iQ Community for Conversion to TOPS [ONE]" 

When: May 19th. 2020 1PM-1:30PM

Getting ready to move over to TOPS [ONE] from TOPS Professional or iQ? Join Alec as he goes over what needs to be done and the essential items to review for a successful conversion to TOPS [ONE].

 

Enroll Here

 

 

Past Webinar " How To Mitigate Risk And Make Sure You Have A Long-Term Plan For Collections" 

When: May 13th. 2020 3-4PM EST 

Join TOPS Director of Customer Success, Andrea Meyer-Hardy, for our upcoming webinar where she will discuss managing your HOA finances in a manner that mitigates risk. Also, learn best practices for a long-term plan for collections.

We look forward to you joining us

Enroll Here

 

Past Webinar with our Customer Success Manager,  Andrea Hardy

How To Prepare Your HOA For The Financial Impact of Delinquent Assessments

 When: April 29th, 2020 @3-4PM EST 

In this webinar, we will discuss strategies for preparing for the impact of past due assessments and how your collection strategy may need to change. Enroll today

 

A Message From Your TOPS Family

 

We hope that you and your family are safe and taking the necessary steps to protect your family from the COVID-19 virus that is quickly moving across the United States.

 

We here at TOPS are taking appropriate precautions to address the outbreak by following guidelines from the Centers of Disease Control and Prevention (CDC). To ensure we do our part to keep the virus from potentially spreading, we have: 


- Requested our employees to work from home

- Suspended all work-related travel for the next 30 days 

 

 

Due to our Hurricane season here in Florida, our employees are equipped to work from home and can continue assisting clients during this time. We will work to answer all calls and emails in a timely manner and appreciate your patience in advance. 

 

We will continue to monitor developments and update our course of action as new information becomes available through the CDC.

 

Thank you very much and stay safe!

 

-TOPS

 

 

Scheduled Outage - February 16th, 2020

Please be aware that we will be conducting a scheduled maintenance this Sunday, February 16th,  from 7AM-9AM EST. 

During this time, TOPS Professional & iQ cloud services may be unavailable, and we apologize in advance for the inconvenience this may cause.  

 

What: Scheduled Maintenance 

When: Sunday, February 16th @ 7AM- 9AM EST

 

Once the maintenance has concluded, users will be able to log back in to their account.

Thank you in advance for your patience and understanding!

 

Thank you,

The TOPS Team

 

Important Information Re: [ONE] on [ONE] with Mike Hardy - A Big Announcement Is Coming!

We hope you can join us on Wednesday, February 5th at 3PM EST for our quarterly webinar series [ONE] on [ONE] with Mike Hardy for a big announcement! You don't want to miss this!

 

At the end, Mike will host a Q&A to give YOU a chance to ask questions, make suggestions, or just give a little support.

 

Enroll Here!

 

Important Information Re: Calling Into Support!

 

TOPS has recently migrated our phone systems to a new service in order to better serve our customers. 

When calls are made to Support and our agents are assisting other customers, the line will continue to ring while the call is in queue to be answered.


Please continue to hold during this ringing, and your call WILL be answered in the order it was received by the first available support agent.

 

We apologize for any confusion this transition may have caused and thank you for your patience and understanding!

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