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Important Information Last Updated Feb 23, 2022


IBS is back to full functionality - March 3rd, 2022

We are happy to report that the previously communicated issues surrounding the backup of IBS have been repaired and IBS Backup is now fully functional. Thank you for your patience.


Important update regarding TOPS IBS

We are currently still experiencing issues, but have identified the source of the issue and are working with our vendors to get it resolved. We encourage you to make manual backups in the meantime until service is restored.

It is important to note that existing backups are not affected, as this is only a connection issue.

If you need to obtain copies of your backed-up data for restoration purposes, please submit a ticket to TOPS support for the most expedient response.


Scheduled Maintenance February 27th, 2022

FYI: We have scheduled maintenance slated for Sunday, February 27th, 2022 between 8PM and 9PM EST. We regularly perform these updates to ensure a better experience for your business. It is possible that you may experience some issues during this hour time frame. We will work to ensure as little impact on you as possible.


2021 Year End 1099 for TOPS Pro/iQ

TOPS has updated the 1099 process to be compliant with the changes made to the 2021 IRS tax filing requirements.


Click here to learn more, and for instructions on how to process 1099's this for 2021.


Keys Property Management Automates Processes to Save up to 20 Hours per Month Using TOPS [ONE]


Scott Headrick of Keys Property Management has always had an eye towards the future for his business, and this included keeping abreast of the latest advances in technology for the property management industry. A decades long user of TOPS’ original software platform, TOPS Pro, Scott understood that to grow his business he had to adapt. And this meant becoming an early adopter of TOPS cloud-based solution, TOPS [ONE].


Join us for this free one-hour webinar on Wednesday, October 20th at 3pm EST, where we share how the the benefits and flexibility of TOPS [ONE] has helped Keys Property Management save time and money in ways they couldn’t have imagined:


-Time to Complete Collections Decreased by 50%
-Costs of Legal Notifications Decreased by 66%
-Time Saved in Preparing Violations by 50%




Internet Backup Services (IBS) will be temporarily unavailable starting May 22nd. 


We are migrating our backup services to new servers this weekend, and they will be temporarily unavailable this weekend.  

During this time, we suggest your team make manual backups for added security. 


From Friday, May 19th, 2021 at 8PM EST, through Sunday, May 23rd, 2021 


On Monday, please update your TOPS environment to ensure you have the latest Backup Sevices. 


-TOPS Team





TOPS will be closed on April 2nd, 2021 in remembrance of Good Friday


We thank you for allowing us to serve you and hope you have a great Easter! We will be back up and running on Monday, April 5th.

- TOPS Team


How Automating Processes Can Save Up to 20 Hours per Month Using TOPS [ONE]


It is no secret that manual tasks increase labor costs and wastes valuable time during the administrative duties involved with community management operations.


During this free webinar on April 21st, 2021 at 3:00pm EST, learn how a Florida-based Property Management Company dramatically significantly reduced costs and streamlined business operations by adopting the automation features of TOPS [ONE]'s cloud-based community management platform.


This free webinar is co-hosted by Scott Headrick, Vice-President of Keys Property Management, and Mike Hardy, CEO & President of TOPS Software.


Please register by clicking HERE



TOPS Server Migration Beginning 3/19


TOPS continues to grow its technology's underlying infrastructure and will be migrating the TOPS Connect Ecosystem over the weekend starting 3/19/2021 through 3/21/2021.


This may cause outages of TOPS Go, and the TOPS Connect Sync service during the migration period. These products are only applicable to TOPS Professional and TOPS iQ customers. 


We thank you for your patience through this process!




Tech-Forward Solution TOPS [ONE] Reduces 200k of Annual Labor Costs


Join us for a free webinar on Wednesday, March 24th at 3PM EST, to hear how Snow Property Services' upgrade to TOPS [ONE] resulted in cost savings of 200k annually.

TOPS [ONE] paved the way for scalable growth and automation of cumbersome manual tasks. During this webinar, you will: - Learn how Snow Property Services automated customized collections per community, resulting in 50% time savings - See first-hand how the TOPS [ONE] inspections function dramatically streamlined the violations tracking and reporting processes - Gain insight into how TOPS [ONE]'s communication features reduces the paper expense and headaches.

This free webinar is co-hosted by Rick Abbott, Vice-President of Snow Property Services, and Mike Hardy, CEO & President of TOPS Software.

Click Here to Register

We look forward to seeing you there!






Our team has worked endlessly to get the solution to you as quickly as they could! We are happy to say that our team has released a fix for the IBS Server issues. 

All you need to do is run an update on your IBS Server. The patch will come in along with the update to ensure you are no longer affected by this issue. 

Thank you for your patience,



Prism Realty Case Study: Strategy + [ONE] Nets AMAZING Results!


Join us for a free webinar on Wednesday, March 3rd at 3PM EST, where we will explore how Prism Realty Management leveraged strategy, pricing, and technology to pave the way to scalable growth! With TOPS [ONE], Prism Realty automated manual tasks, utilized the Owner portal to allow residents to manage their accounts online, reducing the need for phone calls and office visits, and more. By adopting technology, Prism experienced growth from 100+ to 5k doors. During this Webinar you will:

  • Discover how TOPS [ONE]’s cloud-based solution resulted in exponential growth for Prism Realty Management
  • Learn how integrations with best-in-breed solutions allow for automating of manual tasks that include, accounting, management, communications, and more

Register below for your chance to win an Apple iPad!

Click here to register

We look forward to seeing you there!



First [ONE] on [ONE] Webinar of 2021


Join us Wednesday, February 10th, 2021 for [ONE] on [ONE] with Mike Hardy. During this hour, we will talk about the new landscape of the Community Management Association industry. 2020 has undoubtedly changed the way business is done and how the business looks for community managers. Has your business had to deal with unexpected challenges such as a dependence on paper, remote staff, disparity within redundant systems? Learn how technology can close the gap on inefficiencies that are impeding growth. 

Click here to register

We look forward to seeing you there!



Year-End - Increased Ticket Volume 

Please be advised that we are currently experiencing high support volumes due to Year-End. We are helping clients as quickly as we can, but we recommend clients not needing immediate answers to use one of these alternative avenues to get support:

Thank you for your patience and understanding during this time.



New Process for 1099's. (Article Below)

Due to the 2020 IRS changes to 1099’s this year requiring e-filing, some changes have been made to TOPS Professional & iQ.  

  1. Starting this year, we will no longer have the option to print 1099’s from TOPS Professional. The vendor information will need to be exported out of Professional, then imported to 3rd party program, like Yearli. 
    Click here to learn more about Yearli and its TOPS integration. 

  2. We have a new setting for fields regarding the new 1099-NEC forms.
    Click here to learn more and see if you need to fill out the new form. 



Before the following changes can be reflected on your device, update your server and workstation.





Year-End 2020 Upcoming Update

With Year-End approaching, we wanted to notify you and your team of upcoming changes to how 1099’s are processed with your TOPS Software product.

As a result of the revised 2020 IRS requirements for 1099 reporting, it was necessary for TOPS to modify the way TOPS Professional & TOPS iQ Year-End 1099’s are processed.

At this moment, we are finalizing the necessary changes to the program and will release a detailed Knowledge Article stating all the changes made to the process.
Thank you for your patience.
-TOPS Team


Upcoming Webinars:

How Web Applications are Shaping the Future of Association Management

When: September 9th, 2020 @ 3PM EST 

In the rapidly changing landscape of Association Management, more businesses are moving to web-based solutions now more than ever. The shift away from server-based technology due to hidden exposure and loss in productivity are driving more to evaluate the benefits that a web technology can offer.

Join our Director of Customer Success, Andrea Meyer-Hardy for this free webinar. During this hour, we’ll cover the hidden danger of managing your business with an in-house server and the key benefits web applications offer for Association Management.

In this webinar you will learn:

• How the changing expectations for industry management services may affect you
• What hidden costs and risk exposure lurk in an in-house platform
• How web solutions provide a faster return on investment
• The solutions and strategies that other Association Management Professionals have used to grow their business

Save Your Seat Today! Enroll Here




[ONE] on [ONE] with Mike Hardy - Quarterly Webinar

When: August 19th, 2020 @ 3PM EST 

We hope you can join us for our quarterly webinar series, [ONE] on [ONE] with Mike Hardy. TOPS President and CEO, Mike Hardy will be giving viewers an inside look at TOPS. And at the end, Mike will host a Q&A to give YOU a chance to ask questions.

In this FREE webinar you’ll learn about:

• Cutting-edge advances in TOPS technology
• New company-wide initiatives
• And more!

You can’t afford to miss this one.

Save Your Seat Today! Enroll Here




"New Case Study Reveals Keys to Management Company Growth" 

 When: June 10th, 2020 3PM-4PM EST

Join us for a free webinar on Wednesday, June 10th at 3PM EST, where we will explore how Community Management, LLC leveraged technology to automate their property management processes, resulting in growth from 20 to 200 communities.

To do it, they implemented the TOPS [ONE] solution. During this webinar, you'll:

• Discover how TOPS [ONE]’s cloud-based solution resulted in 250+ hours saved a month for Community Management, LLC

• Learn how integrations with best-in-breed solutions allows for large-scale growth


Register Today and Be Entered in Our iPad Raffle!

This free webinar is co-hosted by Jeff Harman, CEO/Managing Partner of Community Management and Mike Hardy, CEO & President of TOPS Software.

About The Hosts:

TOPS Software provides the most comprehensive all-in-one solution for property management companies and community associations. Community Management offers property management services to communities that save time and provides continuity.

 Enroll Here


Preparing a Pro/iQ community for conversion to TOPS [ONE] PT 2 

When: June 11th, 2020 1PM-1:30PM

Join Deb as she goes over how to create and set custom views for your index pages. Most index pages offer the option to set filters and search for specific items on your list. These filters can be saved as a view and shared across all users in your portfolio, or just for yourself. Save your seat and enroll.

Enroll Here





Past Webinar "How To Create Payment Options For Your Homeowners To Avoid Costly Collections" 

When: May 27th. 2020 3-4PM EST

Without question, COVID-19 has influenced every aspect of HOA's day-to-day operations. Although it is important to continue to collect assessments, HOAs should still take the situation of residents into account. There are several options an HOA can consider to avoid costly collections and reduce the long-term impacts of delinquent and unpaid assessments.

Join TOPS Director of Customer Success, Andrea Meyer-Hardy, for our upcoming webinar to learn more about:

• Setting up a payment plan for HOA community residents
• Reassessing late fees and interest
• And more

 Enroll Here


Past Webinar " Preparing a Pro/iQ Community for Conversion to TOPS [ONE]" 

When: May 19th. 2020 1PM-1:30PM

Getting ready to move over to TOPS [ONE] from TOPS Professional or iQ? Join Alec as he goes over what needs to be done and the essential items to review for a successful conversion to TOPS [ONE].


Enroll Here



Past Webinar " How To Mitigate Risk And Make Sure You Have A Long-Term Plan For Collections" 

When: May 13th. 2020 3-4PM EST 

Join TOPS Director of Customer Success, Andrea Meyer-Hardy, for our upcoming webinar where she will discuss managing your HOA finances in a manner that mitigates risk. Also, learn best practices for a long-term plan for collections.

We look forward to you joining us

Enroll Here


Past Webinar with our Customer Success Manager,  Andrea Hardy

How To Prepare Your HOA For The Financial Impact of Delinquent Assessments

 When: April 29th, 2020 @3-4PM EST 

In this webinar, we will discuss strategies for preparing for the impact of past due assessments and how your collection strategy may need to change. Enroll today


A Message From Your TOPS Family


We hope that you and your family are safe and taking the necessary steps to protect your family from the COVID-19 virus that is quickly moving across the United States.


We here at TOPS are taking appropriate precautions to address the outbreak by following guidelines from the Centers of Disease Control and Prevention (CDC). To ensure we do our part to keep the virus from potentially spreading, we have: 

- Requested our employees to work from home

- Suspended all work-related travel for the next 30 days 



Due to our Hurricane season here in Florida, our employees are equipped to work from home and can continue assisting clients during this time. We will work to answer all calls and emails in a timely manner and appreciate your patience in advance. 


We will continue to monitor developments and update our course of action as new information becomes available through the CDC.


Thank you very much and stay safe!





Scheduled Outage - February 16th, 2020

Please be aware that we will be conducting a scheduled maintenance this Sunday, February 16th,  from 7AM-9AM EST. 

During this time, TOPS Professional & iQ cloud services may be unavailable, and we apologize in advance for the inconvenience this may cause.  


What: Scheduled Maintenance 

When: Sunday, February 16th @ 7AM- 9AM EST


Once the maintenance has concluded, users will be able to log back in to their account.

Thank you in advance for your patience and understanding!


Thank you,

The TOPS Team


Important Information Re: [ONE] on [ONE] with Mike Hardy - A Big Announcement Is Coming!

We hope you can join us on Wednesday, February 5th at 3PM EST for our quarterly webinar series [ONE] on [ONE] with Mike Hardy for a big announcement! You don't want to miss this!


At the end, Mike will host a Q&A to give YOU a chance to ask questions, make suggestions, or just give a little support.


Enroll Here!


Important Information Re: Calling Into Support!


TOPS has recently migrated our phone systems to a new service in order to better serve our customers. 

When calls are made to Support and our agents are assisting other customers, the line will continue to ring while the call is in queue to be answered.

Please continue to hold during this ringing, and your call WILL be answered in the order it was received by the first available support agent.


We apologize for any confusion this transition may have caused and thank you for your patience and understanding!

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